With over a decade of excellence in the skincare and wellness technology industry, we are dedicated to providing you with unparalleled support for our comprehensive range of products, including Red Light Therapy Beds, Panels, Tanning Beds & Booths, Oxygen Facial Machines, and Skin Analyzers. Our experienced customer service team is equipped to assist you with product inquiries, service requests, and support. Contact us today to experience our commitment to customer satisfaction.
Red Light Therapy Bed
Red Light Panel
Tanning Bed & Booth
Oxygen Facial Machine
Skin Analyzer
How do I know when it's time to service my Red Light Therapy Bed?
Regular maintenance is recommended every six months. If you notice any changes in performance before then, please contact us for a service check.
Are the wavelengths used in your Red Light Panels FDA-approved?
Yes, our Red Light Panels use FDA-approved wavelengths that are considered safe and effective for skin therapy.
What should I do if a bulb in my Tanning Bed burns out?
Please refer to the user manual for specific bulb replacement instructions or contact us for assistance.
How often should I clean the filters on my Oxygen Facial Machine?
We recommend cleaning the filters every 30 days of use to ensure optimal performance.
Can I export the data from the Skin Analyzer for my clients?
Yes, our Skin Analyzer has the capability to export client data for your records and further analysis.
What is the best way to clean the acrylics on the Tanning Bed?
Use a mild, non-abrasive cleaner designated for acrylic surfaces and avoid any cleaners containing alcohol or ammonia.
Is there a maximum daily usage recommended for the Red Light Therapy Devices?
We suggest following the recommended usage guidelines in the product manual, typically not exceeding 20 minutes per session.
How can I ensure even tanning in the Tanning Booth?
Rotate your position as instructed by the booth's guide and follow the recommended exposure times.
Can I use regular water in the Oxygen Facial Machine?
No, you should use the specially formulated oxygenated solution provided for the machine to prevent damage and ensure safety.
Is the Red Light Panel safe to use around my eyes?
Yes, the panel is safe for use around the eyes, but we recommend wearing the provided eye protection during treatment for comfort.
All Zhengzhou Magique Huaer Biotechnology products are warranted to be free from defects in materials and workmanship under normal use for a period of [ 2 years ] from the date of purchase. If your product does not function as warranted during this period, you may return it for repair or replacement.
To file a warranty claim: